At POL88, we understand that your personal data is more than just information – it is the trust you place in us. This document clearly explains how we manage that trust.
Every piece of data you share with us is protected under these six core principles — principles we uphold without exception at all times.
All data transmitted between your device and POL88's servers is protected by 256-bit SSL encryption. No one can intercept or read your information in transit.
Personal data is stored on servers protected by multi-layered security systems with strict access controls. Only authorized personnel may access your information, and only for specified purposes.
POL88 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, update, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.
POL88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. Our data processing is lawful, fair, and transparent.
We retain your data only for as long as it is needed for the specified purpose or as required by law. Data that is no longer needed is securely deleted.
We believe in full transparency. Below is a summary of the types of data we collect, the reasons for collection, and how it is used.
| Data Category | Example Information | Primary Purpose | Retention Period |
|---|---|---|---|
| Identity Verification | Name, date of birth, IC/passport number | KYC identity verification, fraud prevention | Throughout active account period + 7 years |
| Contact Information | Email address, phone number | Account communications, transaction notifications | Throughout active account period |
| Financial Data | Bank account details, transaction records | Deposit and withdrawal processing, AML | 7 years (legal requirement) |
| Technical Data | IP address, device type, web browser | Account security, fraud detection | 90 days after session |
| Game Data | Betting history, win/loss records | Responsible gaming compliance, audits | 5 years |
| Preference Data | Language settings, favourite games | Personalize user experience | Throughout active account period |
Note: This Privacy Policy explains how POL88 manages your personal data. By using our services, you agree to the terms stated here. Please read it carefully.
This Privacy Policy is issued by POL88 ("we", "Platform") and applies to all users, registered members, and visitors who access the POL88 website and mobile app. This document outlines our commitment to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
POL88 takes full responsibility as the data controller for all personal information collected through our platform. This means we determine how and why your data is processed, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently at all times.
This policy applies to all POL88 services including slot games, live casino, bingo, promotions, the VIP program, and all customer support channels. If you access the platform through a third-party link, please review that third party's privacy policy separately, as we are not responsible for their privacy practices.
POL88 collects your personal data through several different means, depending on how you interact with our platform:
Account Registration and Verification
When you register a new account, we ask for information such as your full name, date of birth, ID card or passport number, active email address, and mobile phone number. This information is required to verify your identity, fulfill KYC (Know Your Customer) requirements, and ensure the security of your account.
Financial Transactions
When you make a deposit or withdrawal, we record transaction-related information such as the amount, payment method, bank account or e-wallet number (only the last few digits are stored for security purposes), and the transaction timestamp. This information is required to process payments, comply with anti-money laundering (AML) regulations, and maintain valid audit records.
Platform Usage
We automatically record technical data when you access the platform, including your IP address, web browser type and version, device type (smartphone, tablet, laptop), operating system, pages visited, time spent on each page, and in-game actions taken. This data helps us identify potential security threats and improve the user experience.
POL88 does not collect biometric data, health information, or other sensitive data unrelated to the services we provide. We only collect what is strictly necessary.
Your personal data is used only for the following legitimate and specified purposes:
We do not use your data to make automated decisions that have a significant impact on you without appropriate human intervention. If we intend to use your data for a new purpose not stated here, we will inform you in advance and obtain your consent where required.
POL88 does not sell or rent your personal data to any third party. However, under certain limited and strictly controlled circumstances, we may share information with the following parties:
All third parties that receive your data are bound by data protection agreements. They are prohibited from using your data for any purpose other than those authorised by POL88.
POL88 continually invests in the latest security technologies and procedures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.
The security measures we implement include:
While we take all reasonable steps to protect your data, no system in the world is 100% breach-proof. In the event of a data breach that affects you, we will notify you within 72 hours of becoming aware of the incident, in line with legal requirements.
POL88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser settings at any time. Please note, however, that blocking all cookies may affect certain features on the POL88 platform.
Under the Personal Data Protection Act 2010 and POL88's policy, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you at any time.
Requesting correction of inaccurate or incomplete data held about you.
Requesting deletion of your personal data under certain permitted circumstances.
Objecting to the processing of your data for specific purposes, including direct marketing.
Receiving your data in a machine-readable format for transfer to another party.
Requesting a restriction on processing your data while a dispute is being resolved.
To exercise any of the above rights, contact our data protection team via Live Chat within the platform or by email at [email protected]. We will process your request within 30 working days. In complex cases, this period may be extended by up to 90 days with written notice to you.
POL88 services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that personal data of underage children has been collected without our knowledge, we will immediately delete such data and close the associated account. If you are a parent or guardian and believe your child has registered an account at POL88, please contact us immediately so we can take appropriate action.
If you are under 18 years of age, you are not permitted to use POL88's services under any circumstances.
In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia. POL88 ensures that all cross-border data transfers are carried out with protections equivalent to or exceeding Malaysia's PDPA standards.
The safeguards we apply for international data transfers include:
You can contact us for more information about the specific protection mechanisms used for data transfers to particular countries.
If you have any questions, concerns, or complaints regarding how POL88 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist.
You can reach us via:
We are committed to handling all privacy-related inquiries seriously and professionally. Our target response time is within 3 working days for general enquiries and 30 working days for formal data rights requests.
This Privacy Policy was last updated on January 1, 2026. The latest version of this document is always available on this page. We encourage you to review this page periodically to stay informed of any changes.
For information regarding the platform's terms of use, please refer to Terms and Conditions us. For guidance on playing in a healthy and responsible way, visit the Responsible Gaming us.
A secure platform with a transparent privacy policy. Register today and enjoy your gaming experience without worrying about the safety of your personal data.
PDPA Compliant · SSL 256-bit · No Data Sales