FAQ
Everything You Need to Know About POL88
We've compiled the most frequently asked questions from POL88 Malaysia members and organised them by category to make finding answers easy. Every answer is written directly and concisely — no fluff, straight to the point. If anything is still unclear, our support team is available 24/7 via Live Chat on the platform.
All
Account
Deposit
Withdrawal
Bonus
Games
Security
Creating a POL88 account takes less than 2 minutes. Go to the
Register, enter your full name (as on your ID), Malaysian phone number, email address, and set a password. Verify your phone number with the OTP sent via SMS, and your account will be activated instantly. Registration is free.
The minimum age is 18 years. This is an absolute requirement with no exceptions. pol88 enforces age verification during the KYC process, and any account suspected of belonging to an underage individual will be suspended immediately pending verification.
No. Each individual is only allowed one active account. Multiple account registrations are prohibited, and any such accounts may be permanently suspended without any refund. If you are having issues with an existing account, please contact our support team for assistance.
Log in to your account and go to Settings → Personal Information. You can update your email or phone number from there. Changes require OTP verification to your new number or email. If you no longer have access to your old number or email, contact Live Chat support with your identification document for verification.
On the
Login, click the "Forgot password?" link. Enter your email or phone number and an OTP will be sent to you. Enter the code within 5 minutes to set a new password. If you don't receive the OTP after 5 minutes, check your spam folder or contact our support team.
POL88 supports a variety of deposit methods including:
- FPX (direct bank transfer – Maybank, CIMB, RHB, Hong Leong, Public Bank, and more)
- Touch 'n Go eWallet
- GrabPay
- Boost eWallet
- DuitNow Transfer
- Visa & Mastercard credit / debit card
All deposit methods are processed almost instantly upon bank confirmation.
The minimum deposit is MYR 20 for all payment methods. Maximum deposit limits vary by method — for FPX and DuitNow, the limit depends on the limit set by your bank. For e-wallets, the limit is typically MYR 10,000 per day. If you need to deposit a large amount, contact our support team for further guidance.
First, check the transaction slip or receipt from your bank or e-wallet to confirm the payment was successful. If funds have been deducted from your bank account but have not arrived in POL88, contact our Live Chat support and provide: the transaction reference number, amount, date and time, and a screenshot of the receipt. Our finance team will review and resolve the issue within 30 minutes.
POL88 does not charge any processing fees for deposits made via FPX, DuitNow, or local e-wallets. For deposits using international credit cards, bank regulatory fees may apply depending on your bank — these are not charges from POL88.
Most withdrawals are processed within 15 to 60 minutes. Withdrawals submitted before 10 PM are typically completed on the same day. Requests submitted after midnight may be processed the following day. Longer processing times are rare and are usually due to additional security checks on large amounts.
The minimum withdrawal is MYR 50. Maximum withdrawal limits depend on your VIP level. Regular members can withdraw up to MYR 30,000 per day, while VIP members enjoy higher limits. Contact our support team if you need to withdraw an amount exceeding your daily limit for special handling.
A withdrawal can be rejected or delayed for several reasons:
- KYC verification is incomplete – your IC document must be submitted and verified
- Bonus wagering requirements have not been met – the bonus must be played through as required before a withdrawal can be made
- Bank account number does not match the name on the POL88 account
- Security review for large transactions
Check your withdrawal status in your account transaction history or contact support for further clarification.
No. For your security and compliance with anti-money laundering (AML) regulations, all withdrawals must be made to a bank account registered in your own name — the same name as your pol88 account. Withdrawals to third-party accounts are strictly not permitted.
New members are eligible to receive a first deposit bonus of up to MYR 588. The bonus is credited automatically once your first deposit is confirmed. A wagering requirement (rollover) of 15x the bonus amount applies before withdrawals are permitted. Check the
Promotions for the latest information on welcome offers.
Wagering requirements mean you need to wager your bonus funds a set number of times before winnings from that bonus can be withdrawn. For example, if you receive a MYR 100 bonus with a 15x wagering requirement, you need to place bets totalling MYR 1,500 (MYR 100 × 15) before the relevant balance can be withdrawn. Rollover progress can be viewed in the Bonus section of your account.
Yes, pol88 offers a wide range of ongoing promotions for active members, including 5% daily cashback, weekly reload bonuses, monthly cash prize contests, and exclusive VIP deals. These offers are updated regularly — check the
Promotions every week so you never miss an offer.
Common reasons why a bonus may not have been credited:
- You did not select the bonus when making your deposit (some bonuses must be manually selected)
- Minimum deposit required for the bonus was not met
- You have already claimed this bonus before
- The bonus offer period has ended
Contact support with your deposit details and we'll investigate within 15 minutes.
POL88 offers over 2,000 games across several categories:
- Slots – over 1,500 slots from Pragmatic Play, PG Soft, Microgaming, Habanero, and more
- Live Casino – baccarat, blackjack, roulette, sic bo with live dealers
- Bingo – multi-themed bingo rooms with daily cash prizes
- Sports – Malaysia league, EPL, La Liga, and various international sports
- Quick Games – crash games, mines, and other fast-paced games
It depends on the type of disruption. If the disruption originates from POL88's servers or a game provider, any bets in progress will be cancelled and the amount returned to your balance. If the disruption is caused by your own internet connection, any result already generated before the disconnection is final. Check your game history or contact support with the game round number for further review.
Yes. All slot and casino games on pol88 use a Random Number Generator (RNG) system that has been independently verified by third parties. Our game providers such as Pragmatic Play, PG Soft, and Microgaming hold licences from stringent international regulatory bodies. The Return to Player (RTP) percentage for each slot is listed in the game information.
Yes. The pol88 platform is fully optimised for mobile browsers — simply visit pol88.fun from Chrome or Safari on your phone and all games are accessible directly. A mobile app for iOS and Android is also available for a smoother experience with extra features such as push notifications for promotions.
POL88 uses 256-bit SSL encryption for all communications between your device and our servers. Personal data is stored on servers protected with data-at-rest encryption. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and do not sell or share your data with third parties without your consent.
2FA adds an extra layer of security to your account. In addition to your password, you'll need to enter a 6-digit code generated by an authenticator app (such as Google Authenticator) each time you log in. To enable it: Log in → Settings → Security → Two-Factor Authentication → follow the instructions. We strongly recommend all members activate 2FA.
No. pol88 will never ask for your password, IC number, or banking details via email, SMS, or WhatsApp. If you receive such a message, it is a phishing attempt — ignore it and do not click any links. Report it to our support team immediately with a screenshot of the message so we can take action.
KYC (Know Your Customer) is an identity verification process required before your first withdrawal. The required document is a clear photo of your Malaysian IC (front and back). Upload it in JPG or PNG format through the Account Verification section. Verification is typically completed within 30 minutes on business days. We recommend completing KYC early, before you need to make a withdrawal.
Go to Settings →
Responsible Gaming → Self-Exclusion. You can opt for a forced break ranging from 24 hours to 30 days, or a long-term self-exclusion from 3 months to indefinite. During this period, the account cannot be used for gameplay or deposits, but withdrawal of remaining balance is still permitted. Visit the Responsible Gaming page for more information.
Tips: Most deposit and withdrawal issues can be resolved within 30 minutes via Live Chat. Have your transaction reference number and a screenshot ready before contacting support for a faster resolution.
Additional Useful Information
Aside from the questions above, there are a few general things many POL88 members want to know but may not be sure where to ask.
A note on VIP. POL88 has a tiered VIP membership program that gives active members access to exclusive privileges such as higher withdrawal limits, exclusive bonuses, a personal account manager, and special birthday offers. Your VIP level is upgraded automatically based on your monthly gaming activity — no manual application required.
A note on taxes and responsibilities. Winnings from online gambling may be subject to local tax regulations. POL88 does not deduct taxes from your winnings, and it is your own responsibility to understand your tax obligations in your jurisdiction. We recommend consulting a tax professional if needed.
A note on responsible gaming. If you feel that playing is starting to affect your daily life, POL88 provides self-control tools including deposit limits, session time limits, forced breaks, and self-exclusion. All these tools can be activated by yourself within minutes from the Settings section of your account. Read more on the Responsible Gaming us.
If your question isn't answered in this FAQ, contact POL88 support via Live Chat on the platform. We respond in both English and Bahasa Malaysia, with a typical response time of under 3 minutes, 24 hours a day, 7 days a week.